Legal

JobEasy Terms of Service

Last updated: 12 November 2026

These Terms of Service govern access to and use of the JobEasy website, mobile application and related services (the Service). By accessing or using the Service for a Business, you agree to these terms on that Business's behalf. If you do not have authority to bind the Business, do not use the Service.

In these terms, JobEasy, we, us and our mean the JobEasy service provider identified in the applicable order form, app-store listing or service onboarding. Business and you mean the trade business that has access to the Service and its authorised users.

1. The Service

JobEasy is an operations platform for Australian trade businesses. It may help a Business receive and organise enquiries, prepare job information, assist with quotes and scheduling, manage jobs, and prepare invoice information. The Service may change for security, legal compliance, maintenance or product development. We will use reasonable efforts to give notice of material changes that adversely affect paid access.

2. Accounts and your responsibilities

You must provide accurate account information, protect credentials and promptly notify us of suspected unauthorised access. You are responsible for activity through your account and for ensuring authorised users comply with these terms. You must be at least 18 and able to enter a binding agreement for the Business.

You retain ownership of the information and records you submit to the Service (Business Data). You grant JobEasy a non-exclusive right to host, process, transmit, display and use Business Data only as necessary to provide, secure and improve the Service, comply with law and enforce these terms.

You are responsible for Business Data, including obtaining required permissions, notices and consents; complying with applicable law; ensuring customer communications are accurate and lawful; reviewing AI-generated or automated suggestions where human judgement is needed; and keeping records required by law.

3. AI-assisted features and automation

JobEasy may provide AI-assisted drafting, classification, extraction, translation, recommendations and other automation tools. Outputs can be incomplete or inaccurate and must be reviewed by a qualified person before use when the consequence matters.

The Service is not trade, engineering, safety, legal, tax, financial, insurance or accounting advice. You must not rely on it to diagnose safety-critical conditions, guarantee a repair, set a price, confirm availability or make a customer commitment unless you have independently verified the result and are authorised to make it. We may impose limits, require review or suspend an automated feature to protect people, the Service or legal compliance.

4. Connected services and acceptable use

You may choose to connect third-party accounts or services, such as messaging, calendar, sign-in, payment or AI providers. You are responsible for those accounts, their terms and permissions. By connecting a service, you instruct us to access and exchange information necessary to provide the connection. Third-party services are not controlled by JobEasy.

You must not use the Service unlawfully, fraudulently, deceptively or harmfully; send spam, harassment, malware or misleading communications; interfere with security or access controls; access another person's account or data without authority; or copy, reverse engineer or create derivative works from the Service except where law does not permit that restriction. We may suspend or terminate access if we reasonably believe this section or applicable law has been breached.

5. Fees and intellectual property

Fees, billing periods, taxes, refunds and payment terms are stated in the applicable order form, subscription screen or app-store terms. Unless stated otherwise, fees are payable in advance and non-refundable except where required by law.

JobEasy and its licensors retain all rights in the Service. Subject to these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use it for your internal business operations during the applicable subscription period.

6. Confidentiality and privacy

Each party must protect the other's confidential information using reasonable care and may use it only to perform or receive the Service. This does not apply to information that is public through no breach, independently developed, lawfully received without confidentiality restrictions, or required to be disclosed by law.

Our handling of personal information is described in the JobEasy Privacy Policy. You must provide your customers with your own privacy notices where required and ensure you have authority to use connected services and AI features.

7. Availability, consumer rights and liability

We aim to provide a reliable Service, but do not guarantee it will be uninterrupted, error-free or suitable for every purpose. To the maximum extent permitted by law, it is provided “as is” and “as available”. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, goodwill, data or business opportunity. JobEasy's total liability arising from the Service in the 12 months before the event is limited to the fees paid or payable by the Business in that period. This limit does not apply where it would be unlawful.

8. Termination, changes and disputes

You may stop using the Service at any time. We may suspend or terminate access where reasonably necessary for security, legal compliance, non-payment, material breach or protection of users. On termination, your right to use the Service ends; we will handle Business Data under applicable subscription terms, the Privacy Policy and law.

We may update these terms. We will publish the update and change the “Last updated” date. If a change materially affects paid use, we will give reasonable advance notice unless it is needed sooner for security, legal or regulatory reasons. These terms are governed by the laws of the Australian state or territory identified in the applicable order form. Before formal proceedings, each party should first give written notice and a reasonable opportunity to resolve a dispute.

9. Contact

For questions about these terms, use the support contact displayed in the JobEasy service or on the public JobEasy website.