Legal

JobEasy Privacy Policy

Last updated: 12 November 2026

This Privacy Policy explains how JobEasy handles personal information when you visit the JobEasy website, use the JobEasy application or otherwise interact with JobEasy. JobEasy is an operations platform for Australian trade businesses.

In this policy, JobEasy, we, us and our mean the JobEasy service provider identified in the applicable order form, app-store listing or service onboarding. Business means a trade business that uses JobEasy. you means a website visitor, JobEasy user, or an individual whose personal information we handle.

1. Scope

This policy covers information JobEasy handles for website visitors, people who use an account for a Business, and customer or contact information that a Business places in JobEasy. When we process a Business's customer information, the Business controls why it is collected and used. The Business is responsible for its customer notices and for responding to requests about the services it provides; JobEasy processes that information to provide the platform and as permitted by law.

2. Information we collect

Depending on use, we may collect and hold:

Please do not send sensitive information unless it is necessary for the relevant service and you are authorised to do so.

3. How we collect and use information

We collect information directly from you, from a Business that adds or connects information to JobEasy, from supported sign-in and messaging providers, and automatically when you use the website or service.

We use personal information to provide, secure, operate and improve the service; authenticate users and support accounts; organise customer enquiries, jobs, quotes, schedules and invoices for a Business; run configured features; prevent fraud, misuse and security incidents; comply with law; and create de-identified or aggregated service information.

JobEasy does not sell personal information. We do not use a Business's customer content for advertising or to train a general-purpose AI model.

4. AI-assisted features and automated actions

JobEasy may use AI-assisted features to help a Business organise enquiries, identify missing details, draft material or suggest next steps. These features may process relevant message text, captions, job information and location details. They are not professional, safety, legal, tax or accounting advice.

The service is designed to keep consequential decisions under the Business's control. It should not invent prices, guarantee availability or make uncertain commitments. Where an enabled automated feature takes an action using personal information that could significantly affect an individual, JobEasy will provide the information required by applicable law and maintain appropriate controls.

5. Disclosure and overseas handling

We may disclose personal information to the relevant Business and its authorised users; service providers for hosting, storage, security, authentication, messaging, support and enabled AI processing; connected services chosen by a Business; professional advisers; and authorities or others where required or permitted by law or needed to protect rights, property or safety.

Some service providers or connected platforms may process information outside Australia. The locations depend on the services selected and may change as providers change their infrastructure. Before enabling a provider that may process personal information overseas, JobEasy and the relevant Business should assess the provider, its data terms and applicable cross-border requirements. A Business is responsible for disclosures to its customers about the services it chooses to use.

6. Security, retention and deletion

We use reasonable technical and organisational measures designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including access controls, audit records and protected storage. No method of transmission or storage is completely secure.

We retain information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes and enforce agreements. Retention can differ by record type. When information is no longer needed, we take reasonable steps to delete or de-identify it. Deletion from active systems may not immediately remove data from protected operational backups.

7. Access, correction and complaints

You may request access to, or correction of, personal information that JobEasy holds about you. For customer information supplied by a Business, contact that Business first because it is usually best placed to verify and action the request. We may need to verify identity and may decline a request where permitted by law; if we do, we will explain why.

If you believe we have mishandled your personal information, contact us through the privacy or support contact shown in the JobEasy service or on the public JobEasy website. Please describe the issue and provide enough information for us to investigate. We will acknowledge, consider and respond within a reasonable time. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner.

8. Third parties and changes

JobEasy may link to or integrate with third-party services. Their privacy practices are governed by their own policies. A Business should review those policies before enabling an integration and ensure it has authority to connect the relevant account.

We may update this policy when our practices or the law changes. We will publish the updated version here and change the “Last updated” date. If a change is material, we will provide additional notice where required by law.

9. Contact

For privacy questions, access, correction or complaints, use the privacy or support contact displayed in the JobEasy service or on the public JobEasy website.